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The Brian Buffini Show

Exploring the mindsets, motivation and methodologies behind success.
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The Brian Buffini Show
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Now displaying: January, 2018
Jan 30, 2018

“In order for the business to thrive, we had to exceed our customer’s expectations, not merely meet them.” — Brian Buffini

One of the many lessons Brian Buffini learned working for his family’s decorating business when he was growing up in Ireland was to do more than you’re paid for. Surpassing customers’ expectations often led to happier customers and more work. In this episode, Brian shares eight timeless tips for exceeding customer expectations with the unexpected extras. The principles are timeless and can be incorporated by anyone at any level of their career. You’ll learn why a positive attitude can make all the difference, the top complaint of unhappy customers and how to avoid it, and why following up is important to building strong client relationships. By the end of the episode, you’ll be equipped to exceed your clients’ expectations.

 

Inspirational quotes from today’s interview:

“Energy begets energy and positivity begets positivity. Bring both to your interactions and you’ll create good feeling wherever you go.” — Brian Buffini

“Nothing is so contagious as enthusiasm.” –Samuel Coleridge

“A smile costs nothing, but it makes a huge difference.” — Brian Buffini

“Giving people good energy is an unexpected extra that helps you stand out amongst the competition.” — Brian Buffini

“No wonder we respond well when people make eye contact with us. It suggests that they are listening, that they are present to us and that they are taking us in. It suggests that they care about us.” —  Michael Ellsberg

“Gratitude is great attitude.” — Zig Ziglar

“Politeness is a sign of dignity, not subservice.” — Theodore Roosevelt

“Seek first to understand, and then be understood.” — Stephen Covey

“A good listener is not only popular everywhere, but after a while he gets to know something.” –Wilson Mizner

“Remember that a person’s name is to that person the sweetest, most important sound in any language.” — Dale Carnegie

“The value of a promise is the cost, to you, of keeping your word.” — Brian Tracy

“When your customers know you care enough to remember the details, your business becomes special enough to share with their friends and families.” — Brian Buffini

“Paying attention to the simple little things that most men neglect makes a few men rich.” — Henry Ford

 

Connect with Brian Buffini

http://www.brianbuffini.com

Facebook: https://www.facebook.com/brianbuffini

Twitter: https://twitter.com/brianbuffini

Buffini Show Insiders: http://www.thebrianbuffinishow.com/insiders

Love what you heard? Share it with your friends! http://bit.ly/BrianBuffiniShow

Click here to buy our Podcast theme music, “The Cliffs of Moher” by Brogue Wave.

http://www.broguewave.com

http://www.facebook.com/broguewave

Jan 23, 2018

“Customer service is your job, but sales and marketing is your business.” — Brian Buffini

Although Brian Buffini has started more than 45 successful businesses, he’s learned more from the few that failed than from all the ones that succeeded. In this episode, Brian shares what he’s learned from these failures  and offers the ultimate key to building a lasting, successful small business. You’ll learn the top ten mistakes entrepreneurs and business owners make when starting and building a small business, why a successful business is like a  three-legged stool and how doing the small things every day is crucial to growing a thriving business.  To learn more about the Win the Day Formula, download your worksheet.

 

Inspirational quotes from today’s interview:

“There’s a lot to be learned from the shared experience of people who’ve made a few mistakes and learned from it.” — Brian Buffini

“When you do your forecast, double your expenses, halve your projected income and double the amount of time everything is going to take.” — Brian Buffini

“The things you did in your past, help launch your future.” — Brian Buffini

“Failure is not a person, it’s an event.” — Zig Ziglar

“It’s okay to make mistakes; you just don’t want to make the fatal ones.” — Brian Buffini

“All three legs of the stool are vital, but they’re not all equally weighted.” — Brian Buffini

“Opportunity is missed by most people because it is dressed in overalls and looks like work.” — Thomas Edison

“If you want to make your business big, you have to make your focus small.” — Brian Buffini

 

Mentioned in the episode:
Taking Care of Business: The Big Idea for Small Business by Brian Buffini and Joe Niego

 

Connect with Brian Buffini

http://www.brianbuffini.com

Facebook: https://www.facebook.com/brianbuffini

Twitter: https://twitter.com/brianbuffini

Buffini Show Insiders: http://www.thebrianbuffinishow.com/insiders

Love what you heard? Share it with your friends! http://bit.ly/BrianBuffiniShow

Click here to buy our Podcast theme music, “The Cliffs of Moher” by Brogue Wave.

http://www.broguewave.com

http://www.facebook.com/broguewave

Jan 16, 2018

“If you stay curious about how to serve people, then you can uncover opportunities to allow you to serve them.” — Molly Fletcher

Molly Fletcher has been dubbed “The female Jerry McGuire” and represented some of the top names in sports, including Hall of Fame pitcher John Smoltz, broadcaster Erin Andrews and basketball coach Tom Izzo. In this Takeover Tuesday episode, J’aime Nowak asks Molly about her dream of becoming a sports agent and delves into the experiences and lessons she’s learned that have helped her become so successful in the business. Molly shares the influence her hard-working family had on your along the way and continue to have in her life; a few of the key experiences that shaped her early on and what it was like to break into sports management as a woman. You’ll learn the three keys of connecting with people you’d like to develop a relationship with; the traits and challenges of the most successful people and how to achieve work-life balance. She also shares her best tips for negotiation that are sure to help you get what you want and build relationships along the way. This episode is so chock-full of great information, you’ll want to listen to it several times.

 

Inspirational quotes from today’s interview:

“My father taught me success is something you have to wait for; it doesn’t all happen at once.” — Molly Fletcher

“It’s important that kids stay in love with whatever they’re doing because they learn so much more than whatever their sports record is.” — Molly Fletcher

“The ability to be coachable is key.” — Molly Fletcher

“If you stay curious about how to serve people, then you can uncover opportunities to allow you to serve them.” — Molly Fletcher

“You’ve got to have the courage to ask the questions and then you’ve got to be able to listen and then absorb that feedback.” — Molly Fletcher

“My goal at every meeting was to get them to like me enough and respect me enough to either help me or hire me.” — Molly Fletcher

“People want to help people and work with people they like.” — Molly Fletcher

“You got to deliver a tremendous amount of value for people put up with any of the negative off the field.” — Molly Fletcher

“How could I anchor every single division of the company, from a sports perspective, to a really amazing character person.” — Molly Fletcher

“Authentically give to those people who are helping you without expecting anything back. They’ll begin to feel they want to help you.” — Molly Fletcher

“How can I identify gaps in their lives that they don’t see?” — Molly Fletcher

“If they like you, they’ll want to help you. If you do your research, they’ll respect you.” — Molly Fletcher

“When you connect you can parent better; when you connect, you can lead better. The days are filled with opportunities to connect.” — Molly Fletcher

“Balance is a product of clarity. The more clarity you have, the more you can determine what to say yes or no to. The by-product of that is balance.” — Molly Fletcher

“When we get in the heads and the hearts of people who mean the most to us in our lives, we can serve them better.” — Molly Fletcher

“Negotiation is about getting on the same side of the table and connecting. They’re conversations about how you can pull it together.” — Molly Fletcher

“If we don’t separate our personal self from our business self, we can feel like we’re not worth anything if there’s trouble on the business side.” — Molly Fletcher

“There’s a difference between achievement and fulfillment.” — Molly Fletcher

“Purpose is usually anchored in service.” — Molly Fletcher

 

Learn more about Molly Fletcher
Website: MollyFletcher.com
Podcast Game Changers with Molly Fletcher
The Winner’s Guide to Negotiating by Molly Fletcher

 

Mentioned in the episode
The Alchemist by Paulo Coelho
Books by Patrick Lencioni including Getting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty

 

Connect with Brian Buffini

http://www.brianbuffini.com

Facebook: https://www.facebook.com/brianbuffini

Twitter: https://twitter.com/brianbuffini

Buffini Show Insiders: http://www.thebrianbuffinishow.com/insiders

Love what you heard? Share it with your friends! http://bit.ly/BrianBuffiniShow

Click here to buy our Podcast theme music, “The Cliffs of Moher” by Brogue Wave.

http://www.broguewave.com

http://www.facebook.com/broguewave

Jan 9, 2018

“I never want to let my priorities become casualties.” — J’aime Nowak

Top producing real estate agent, superstar recruiter, successful broker, dynamic speaker, wife, mother: J’aime Nowak has achieved a lot in life, but what people might not know is she’s dealt with a lot of pain and challenges as well, from leaving her Rhode Island hometown with her family to build a new life in Arizona to the untimely passing of her husband when she was only 31. However, through it all, she’s maintained a positive attitude centered on one thing: Gratitude. In this episode, Brian Buffini interviews J’aime and delves into her journey, including the highs and the lows she’s faced along the way and her tips for surviving (and later thriving) when life hands you a curveball. You’ll learn why making a choice is an essential first step in the healing process, the best approach for turning around a struggling business and how setting a 15-minute meeting with yourself each morning, before everyone in the house wakes up, can set the tone for the entire day. By the end of the episode, you’ll be inspired, motivated to succeed and ready to express more gratitude in your life.

 

Inspirational quotes from today’s interview:

“I had to be a leader for the people who were with me so I could be a role model.” — J’aime Nowak

“It all comes down to making a choice.” — J’aime Nowak

“I had to figure it out and decide if I was going to die spiritually right with him or if I would get up.” — J’aime Nowak

“You have to make that decision to get up and take action. I’m not talking about massive action—the small steps.” — J’aime Nowak

“Don’t go it alone. The worst thing you can do is isolate yourself.” — J’aime Nowak

“It’s about focusing on the good and deciding how we’re going to come out of it.” — J’aime Nowak

“You were put here for a purpose. You’re still here, no matter what has happened.” — J’aime Nowak

“When you get knocked back a couple of steps, get up and take a step in the right direction.” — J’aime Nowak

 

Mentioned in the episode

The Challenge to Succeed by Jim Rohn
Living an Inspired Life by Dr. Wayne Dyer
The War of Art by Steven Pressfield

 

Connect with Brian Buffini

http://www.brianbuffini.com

Facebook: https://www.facebook.com/brianbuffini

Twitter: https://twitter.com/brianbuffini

Buffini Show Insiders: http://www.thebrianbuffinishow.com/insiders

Love what you heard? Share it with your friends! http://bit.ly/BrianBuffiniShow

Click here to buy our Podcast theme music, “The Cliffs of Moher” by Brogue Wave.

http://www.broguewave.com

http://www.facebook.com/broguewave

Jan 2, 2018

“Resolutions don’t work; you have to work.” — Brian Buffini

Studies show fewer people set New Year’s resolutions now than ever before. Why? They feel resolutions don’t work. It’s not enough to have the intention; you have to put the work in as well. In this episode, Brian Buffini explains why this is the case and outlines three steps to take to launch your year in the right direction toward success. You’ll learn the importance of making decisions, the one thing successful people do to help them achieve their S.M.A.R.T. goals, why forward momentum begins with one step, and why it’s important to get help along the way. By the end of the episode, you’ll be inspired to set goals and motivated to achieve them in 2018.

Click here to download the S.M.A.R.T. Goal questionnaire mentioned in the podcast!

 

Inspirational quotes from today’s interview:

“Resolutions don’t work; you have to work.” — Brian Buffini

“Once you make a decision, the universe conspires to make it happen.” — Ralph Waldo Emerson

“Destiny and choice collide when you made a decision.” — Brian Buffini

“A goal that’s written is seven times more likely to come about than one that is just in your mind.” — Brian Buffini

“A goal is a dream with a deadline.” — Napoleon Hill

Failures act as if they had a thousand years to live.” — Og Mandino

“When a person feels momentum, they start killing it.” — Brian Buffini

“You don’t have to be great to start but you do have to start to be great.” — Zig Ziglar

“If you can do ten days, you’ll feel different. You’ll build momentum and that’s something you can build on.” — Brian Buffini

“Don’t focus on the mountain; focus on the step.” — Brian Buffini

“We have to be humble enough to understand our own best thinking can get us into trouble, so we get help.” — Brian Buffini

 

Mentioned in the episode
The Greatest Salesman in the World by Og Mandino
The 12-Week Year by Brian Moran

 

Connect with Brian Buffini

http://www.brianbuffini.com

Facebook: https://www.facebook.com/brianbuffini

Twitter: https://twitter.com/brianbuffini

Buffini Show Insiders: http://www.thebrianbuffinishow.com/insiders

Love what you heard? Share it with your friends! http://bit.ly/BrianBuffiniShow

Click here to buy our Podcast theme music, “The Cliffs of Moher” by Brogue Wave.

http://www.broguewave.com

http://www.facebook.com/broguewave

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